Frequently Asked Questions

How soon can I expect my payment processing fees to drop?
As soon as your next billing cycle, once the new rates are negotiated and implemented.
How does Boli save me money?
We analyze your current system, identify areas where fees can be reduced, and negotiate better terms with your provider, ensuring no disruption to your operations.
What happens to my current POS system?
We either work with your existing system to improve costs or transition you to a more cost-effective solution seamlessly.
Do I have to sign a long-term contract?
Our standard agreements are for 2 years, allowing enough time to maximize your savings and enroll you in our Loyalty Program.
How much effort is required from me?
Minimal! Once you provide us with the necessary information, we handle all negotiations, setups, and transitions.

Are there any upfront costs?
No, there are no upfront costs. We structure our agreements to ensure savings right from the start.
How much will I save per month?
Savings vary depending on your current system and transaction volume, but we aim to significantly lower your costs without sacrificing service quality.
What happens if I don’t save as much as expected?
Our agreements are performance-based, and we ensure you see the financial benefits before committing long-term.
Can I pass these savings on to my customers?
Yes, many of our clients use the reduced costs to improve customer pricing or invest back into their business.
Will I still be able to access financial credits or rewards from my provider?
Absolutely! We ensure that any benefits from your provider are preserved or enhanced.

Who do I contact for support—Boli or the POS provider?
For technical support, you will contact your POS provider directly. If you stay with the same provider, your current representative will remain your point of contact.
What happens if my system goes down?
Your POS provider will continue to provide 24/7 technical support. Boli can assist with escalations if issues persist.
Will I still receive updates or upgrades to my POS system?
Yes, all updates and upgrades provided by your POS system will remain available as usual.
Can you train my staff on the new system?
If a new system is implemented, your POS provider will handle staff training. We ensure a smooth transition and coordinate any necessary support.

How long does it take to transition to a new system?
Most transitions are completed within 1-2 weeks, with minimal disruption to your operations.
Will my customers notice any changes?
No, all changes are made behind the scenes, ensuring a seamless experience for your customers.
What happens to my transaction data during the transition?
All your data is securely transferred to ensure no loss or interruption in your records.
Can I keep my current payment processor?
Yes, if you’re satisfied with your current processor, we work with them to negotiate better terms.
What if I’m locked into a contract with my current provider?
We review your contract and often find ways to renegotiate within the terms or plan for a seamless transition during or at the end of your agreement.

What is the Loyalty Program?
After two years, a percentage of your transaction fees is credited back to your account, creating additional financial benefits.
How do I know I’m getting the best deal?
Our team has extensive industry knowledge and works to secure the best terms possible, based on your unique needs.
Can I opt out of the program later?
Yes, though most of our clients choose to stay because of the ongoing savings and support.
What happens after the 2-year agreement ends?
You’ll have the option to renew with updated benefits or transition back to managing your own system.

How does Boli get paid?
We’re compensated through a small portion of the savings we negotiate for you, ensuring our success is tied directly to yours.
Will my billing process change?
No significant changes—your billing remains straightforward, and any updates will be clearly communicated.
Are there any hidden fees?
No, transparency is our top priority. All costs and savings are clearly outlined in your agreement.